clients
Facility Management company · Dakar · Senegal
Why choose Vigilus Facilities for your Facility Management services?
A Facility Management provider is not judged only by a service catalogue. Vigilus combines large field teams, technical expertise, supervision, HSE, 24/7 operations, a dedicated Facility Manager and PROTECTSUR, the client portal that makes staffing, incidents, tickets, projects and reporting visible in real time.
Local Facility Management partner
A Dakar-based operating strength deployable across Senegal.
For companies in Dakar, choosing a Facility Management provider means choosing who will coordinate daily maintenance, cleaning, guarding, reception, incidents and service quality. The provider must therefore have enough local field capacity, supervision and technical escalation to keep the contract under control.
For clients with several sites across Senegal, Vigilus extends the same operating logic through common service levels, controls and consolidated reporting, while PROTECTSUR provides direct visibility over day-to-day execution.
Operational strength · Dakar · Senegal
The people and organisation to run demanding facilities every day.
Vigilus Facilities combines large field capacity, technical expertise, supervision and management. More than 15 years of professional experience support Facility Management operations in Dakar and across Senegal.
security, concierge & reception
cleaning & domestic staff
technicians & engineers
green-space specialists
drivers
Our Facility Management promise
Make facilities simpler to run, more reliable and easier to control.
Facility Management is not a stack of suppliers. It is one operating system for people, assets, providers, controls and client decisions.
Explore our FM promises →Control operating costs
Preventive maintenance, planning, consolidated suppliers and measurable service levels.
Improve availability
Criticality, preventive maintenance, escalation and faster treatment of operational issues.
One accountable contact
A dedicated Facility Manager centralises requests and coordinates teams and providers.
Measure and improve
Controls, KPIs, reporting, incident history and tracked action plans.
24/7 · Dakar · Senegal
Field execution backed by management.
Governance & continuity
A local FM organisation built to control service quality.
Supervision & controls
Explore the operating model →Field checks, documented gaps and corrective actions.
Technical & Operations leadershipExpertise and escalation for complex issues.
HSERisk prevention integrated into operations.
Continuous trainingApproved and certified trainers support workforce development.
Your operating needs
Choose the solution that matches the challenge you need to solve.
Outsourcing, multi-site management, provider transition or multi-service contracts: Vigilus structures the approach around your sites, priorities and operating constraints.
Client references in Senegal
Experience across demanding companies, banks, hotels and operating environments.
Vigilus supports more than 300 clients. These references demonstrate our familiarity with demanding operating environments without attributing confidential contract scope or results to individual clients.
See named client references →CBAO
Coris Bank
AGL
AVSF
Azalaï Hôtel
AGS
IAMGOLD
Novotel
Afrique Pesage
What changes for the client
From separate providers to a controlled and transparent Facility Management operating system.
Dedicated Facility Manager
One person coordinates the scope, follows requests, consolidates information and drives action plans with the client in Dakar or across several Senegalese sites.
PROTECTSUR · real-time client portal
Clients can follow assigned staff schedules, absences, replacements, incidents, tickets, installation or maintenance project progress and operational reporting. VIGICONNECT handles general questions through AI assistance.
Discover PROTECTSUR →Operational escalation
Supervisors, controllers, technical management, operations management and HSE create several levels of support when an issue exceeds routine execution.
People treated as a core operating asset
Employment contracts, continuous training, IPM medical coverage and occupational health support contribute to stability, professionalism and service continuity.
FAQ · Dakar · Sénégal
Questions companies ask when choosing a Facility Management provider in Dakar
Can Vigilus manage several services under one contract?
Yes. The integrated FM model can combine technical maintenance, cleaning, guarding, reception, green spaces and general services around one governance and reporting framework.
How can the client verify day-to-day execution?
Through PROTECTSUR: schedules, absences, replacements, incidents, tickets, project progress and operational reporting are accessible from the client portal.
How is service quality controlled?
Through supervisors and controllers, contractual service levels, operational checks, incident follow-up, client reporting and corrective action plans.
Can Vigilus intervene outside Dakar?
Yes. Vigilus deploys Facility Management services throughout Senegal and also has a dedicated operation in Sierra Leone.
What is the benefit of a single point of contact?
It reduces coordination friction, clarifies accountability and gives the client one consolidated view of service requests, priorities, incidents and performance.
PROTECTSUR · Client portal
See what is happening on your sites — without waiting for the next report.
PROTECTSUR gives Vigilus clients one place to follow assigned staff schedules, absences and replacements, report incidents, create tickets, monitor installation or maintenance projects and access operational reporting in real time.
Staff planning
Absences & replacements
Incidents & tickets
Real-time reporting
PROTECTSUR
Client operations overview
Teams
Schedules · replacements
Requests
Incidents · Tickets
Projects
Installation · maintenance
Reporting
Operational visibility
