300+
Clients supported
Banks, hotels, businesses, institutions and industrial operators across the Group's activities.
Operating model · 24/7 · Dakar · Sénégal
24/7 Facility Management operations for companies in Dakar.
Vigilus maintains round-the-clock operations in Dakar and adapts response models for sites across Senegal.
24/7 · operations<30 min · Dakar response framework+3,100 · security & front-of-house staff+50 · technical specialists
Local FM partner
Dakar-based operating capacity, nationwide service deployment and one governance model for multi-site organisations across Senegal.
Request an FM assessmentVigilus Group · Key figures
People and expertise behind every assignment.
An overview of the Group's client portfolio, field workforce and specialist capabilities across its activities in Senegal.
Security, concierge & reception teams
Field teams3,100+
Security & reception staff
Security personnel, concierge staff and reception teams supporting operations on client premises.
400+
Cleaning staff
50+
Technical experts
20+
Green-space professionals
50+
Professional drivers
4 ISO
9001 · 29001
14001 · 45001
Facility Management local · Dakar · Sénégal
Local response in Dakar, national Facility Management coverage
Dakar field density supports rapid incident mobilisation under the agreed contract.
Regional response models are adapted to location and operational risk.
Dakar
Headquarters, offices, hotels, banks and professional facilities.
Senegal
Nationwide and multi-site service organisation.
One governance model
SLA · KPI · controls · reporting
How it works · Dakar · Senegal
A promise supported by an operating method, not just a claim.
24/7 operating organisation
Under-30-minute response framework in Dakar
Defined alert and escalation chain
Incidents tracked and included in reporting
Operating sequence
01
Receive alert
02
Assess criticality
03
Mobilise resources
04
Close and report
01
Why continuity extends beyond office hours
Hotels, industrial sites, logistics facilities and occupied buildings may require action outside normal hours.
request qualification
criticality priority
right-team mobilisation
technical escalation
client traceability
02
What under-30-minute intervention means
It refers to intervention under the agreed Dakar response framework, not a universal resolution time.
rapid mobilisation
diagnosis
escalation
temporary continuity where possible
intervention report
03
The chain behind 24/7
Supervisors, Technical and Operations Directors, HSE and field teams support escalation.
supervision
technical leadership
operations leadership
HSE
Facility Manager reporting
Services de Facility Management · Dakar · Sénégal
The operating services behind this commitment.
Each service can be deployed individually in Dakar or integrated into a multi-service contract for sites across Senegal.
Multi-technical Maintenance
Multi-technical Maintenance
Preventive and corrective maintenance for building systems: HVAC, refrigeration, electrical, plumbing, water networks and building fabric. The offer also includes technical studies, sizing, equipment supply, installation, testing, commissioning and refurbishment as required by the site and applicable rules.
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Multi-technical Maintenance
Preventive & Corrective Maintenance
Preventive and corrective maintenance organisation to reduce recurring faults, prioritise critical assets and track interventions.
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Facility Management Operations
Integrated Facility Management
Coordinated management of maintenance, cleaning, guarding, reception and general services through one operating point of contact.
Learn more →FAQ · Facility Management · Dakar · Sénégal
Questions asked by companies in Dakar and Senegal
Does 30 minutes mean full resolution?
No. It is an intervention timeframe under the agreed framework.
Is 24/7 included in every contract?
Exact arrangements are contract-specific.
Do you operate outside Dakar?
Yes, across Senegal, with response arrangements adapted to location.
Facility Management assessment in Dakar