Consistency across multiple locations
Banking & multi-site Facility Management
Facility Management for banks, headquarters and branch networks across Senegal.
Vigilus helps banking networks standardise services, prioritise incidents and consolidate multi-site performance through one FM operating framework.
+300
clients
+30
technical experts
+300
cleaning staff
+1 600
security & front-of-house staff
24/7
operational availability
Sector operating model
Banks, Finance & Multi-site Networks
Banks need consistent service standards across Dakar and regional branches.
Vigilus consolidates maintenance, cleaning, guarding and reporting.
Banking networks combine public-facing spaces, technical assets, security, cleaning and multi-site coordination requirements.
A dedicated Facility Manager consolidates requests, controls and performance so the client does not have to manage each supplier and location separately.
Operating priorities
✓
Consistent branch service
✓
Traceable incidents
✓
Critical asset maintenance
✓
Customer-area cleanliness
✓
Consolidated reporting
Operational challenges
The FM contract must reflect real operating constraints.
The FM scope must reflect how the site is actually used, its assets, flows and service priorities.
Controlled access and visitor flows
Fast response to building incidents
Consolidated reporting
Recommended FM scope
Services selected for this type of operating environment.
The final scope is defined after assessment; these services represent the most relevant building blocks for the sector.
Facility Management Operations
Integrated Facility Management
Coordinated management of maintenance, cleaning, guarding, reception and general services through one operating point of contact.
Learn more →
Facility Management Operations
External Vendor Management, SLAs & KPIs
External vendor management with clear responsibilities, SLAs, KPIs, quality controls, action plans and consolidated reporting.
Learn more →
Facility Management Operations
CMMS & Operational Reporting
Structured tracking of requests, maintenance work, asset history and indicators to improve traceability and equipment management.
Learn more →
Multi-technical Maintenance
Multi-technical Maintenance
Preventive and corrective maintenance for building systems: HVAC, refrigeration, electrical, plumbing, water networks and building fabric.
Learn more →
Cleaning & Environment
Office Cleaning
Office, meeting-room, washroom and common-area cleaning with frequencies adapted to usage and quality-control routines.
Learn more →
Guarding & Site Security
Guard & Surveillance
Manned guarding integrated into site operations: presence, checks, patrols, instructions and incident reporting.
Learn more →How it works in practice
Concrete operating situations, not generic promises.
Branch network
Centralise requests and compare performance across locations.
Bank headquarters
Combine technical and soft services under one framework.
Site mobilisation
Assess assets, risks and priorities before service launch.
Operating promise
One partner, one Facility Manager, one view of performance.
Dedicated Facility Manager
A single operating contact coordinates the agreed FM scope and action plans.
Reporting & KPIs
Incidents, preventive work, controls and outstanding actions are converted into useful client information.
HSE & supervision
Supervisors, controllers and a dedicated HSE department support field execution and escalation.
24/7 · Dakar
Operational availability 24/7, with intervention within 30 minutes across Dakar when the agreed intervention framework applies.
Sector references
Experience alongside recognised organisations.
A selection of organisations illustrating our experience in this operating environment.
CBAO
Coris Bank
FAQ
Questions before structuring the FM contract
Can you manage multiple branches?
Yes, with common standards and consolidated reporting.
How are technical emergencies handled?
Requests are prioritised and escalated under the agreed operating framework.
Can headquarters receive consolidated reporting?
Yes, by site, service and action status.
Site assessment
Build a Facility Management scope around your actual operations.
Assets, surfaces, operating hours, flows, current suppliers, incidents and priorities: we start from facts before defining the service model.