300+
Clients supported
Banks, hotels, businesses, institutions and industrial operators across the Group's activities.
Facility Management Operations · Dakar · Senegal
External Vendor Management, SLAs & KPIs in Dakar and across Senegal.|
External vendor management with clear responsibilities, SLAs, KPIs, quality controls, action plans and consolidated reporting.
ISO 9001 / 29001 / 14001 / 45001
Dakar & nationwide Senegal coverage
Trained & supervised teams
Client reporting & controls
Local service · Dakar · Senegal
External Vendor Management, SLAs & KPIs in Dakar: a service integrated into Facility Management
Vigilus delivers external vendor management, slas & kpis for professional sites in Dakar and can structure the same service for multi-site organisations across Senegal, with supervision, controls and client reporting.
Vigilus Facilities combines local field teams, supervision and an operating model deployable across Senegal.
Scope of service in Dakar & Senegal
External vendor management with clear responsibilities, SLAs, KPIs, quality controls, action plans and consolidated reporting.
Make service commitments measurable
Facility services should be managed with clear SLAs, KPIs, controls and responsibilities, not only subjective feedback.
Typical indicators
- planned work completion;
- response and resolution times;
- request closure rate;
- recurring incidents;
- quality-control results;
- corrective action follow-up.
Periodic reviews turn these indicators into operational decisions and improvement actions.
Key service features
- ✓ Supplier mapping
- ✓ SLAs & KPIs
- ✓ Quality controls
- ✓ Consolidated reporting
More FM services in Dakar & Senegal
Other services in this service area Facility Management Operations
Looking for a Facility Management provider in Dakar or Senegal?
Our teams assess your site, service scope and operating constraints to build a tailored proposal.
Vigilus Group · Key figures
People and expertise behind every assignment.
An overview of the Group's client portfolio, field workforce and specialist capabilities across its activities in Senegal.
Security, concierge & reception teams
Field teams3,100+
Security & reception staff
Security personnel, concierge staff and reception teams supporting operations on client premises.
400+
Cleaning staff
50+
Technical experts
20+
Green-space professionals
50+
Professional drivers
4 ISO