Security Operations Center (SOC 24/7)

The Vigilus Facilities Security Operations Center (SOC / COS) in Senegal operates 24/7 to maintain continuous coordination between our clients, on-site security guards, and mobile supervisors. Acting as the command center for our security apparatus in Dakar, it anticipates anomalies, qualifies incidents, and coordinates rapid response units in real time.

A structured alert and coordination workflow

• 01. Client Reporting: A dedicated 24/7 hotline allows our clients to report any anomaly, absence, or suspicious event at any time.
• 02. Officer Reporting: Our field officers and supervisors report shift check-ins, patrol updates, and critical incidents instantly.
• 03. Operational Qualification: Our SOC operators evaluate threat levels and instantly trigger the appropriate response protocol.
• 04. Rapid Response: Immediate dispatch of mobile security patrols or close coordination with local law enforcement (Police, Gendarmerie).

Core pillars of our Security Operations Center

Our COS relies on a strong synergy between our security personnel and our digital platform, Pékhé. This unique combination guarantees total incident traceability, transparent activity reporting for clients, and unmatched operational responsiveness in the Senegalese private security market.