Consistent service quality
Institutional Facility Management
Facility Management for NGOs, institutions and international organisations in Dakar.
Vigilus structures maintenance, cleaning, reception, guarding and general services with clear accountability and reporting.
+300
clients
+30
technical experts
+300
cleaning staff
+1 600
security & front-of-house staff
24/7
operational availability
Sector operating model
Institutions, NGOs & International Organisations
Vigilus can consolidate technical and soft services for institutional environments.
The model can extend to multiple sites across Senegal.
Institutional sites require reliable workplace services, visitor management and traceability.
A dedicated Facility Manager centralises requests and action plans.
Operating priorities
✓
Clear accountability
✓
Visitor flows
✓
Workplace availability
✓
Cleanliness
✓
Reporting
Operational challenges
The FM contract must reflect real operating constraints.
The FM scope must reflect how the site is actually used, its assets, flows and service priorities.
Controlled visitor flows
Reliable technical upkeep
Clear reporting and accountability
Recommended FM scope
Services selected for this type of operating environment.
The final scope is defined after assessment; these services represent the most relevant building blocks for the sector.
Facility Management Operations
Integrated Facility Management
Coordinated management of maintenance, cleaning, guarding, reception and general services through one operating point of contact.
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Facility Management Operations
General Services
Coordination of day-to-day support services for offices and professional sites, either standalone or integrated into an FM contract.
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Multi-technical Maintenance
Multi-technical Maintenance
Preventive and corrective maintenance for building systems: HVAC, refrigeration, electrical, plumbing, water networks and building fabric.
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Cleaning & Environment
Office Cleaning
Office, meeting-room, washroom and common-area cleaning with frequencies adapted to usage and quality-control routines.
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Front-of-house & Occupant Services
Corporate Reception
Front-of-house reception for visitors and occupants, orientation, flow management and first-level workplace support.
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Guarding & Site Security
Guard & Surveillance
Manned guarding integrated into site operations: presence, checks, patrols, instructions and incident reporting.
Learn more →How it works in practice
Concrete operating situations, not generic promises.
International organisation office
Unify technical and soft-service requests.
Visitor-facing site
Coordinate reception, screening, cleaning and maintenance.
Multi-service contract
Replace fragmented suppliers with one operating framework.
Operating promise
One partner, one Facility Manager, one view of performance.
Dedicated Facility Manager
A single operating contact coordinates the agreed FM scope and action plans.
Reporting & KPIs
Incidents, preventive work, controls and outstanding actions are converted into useful client information.
HSE & supervision
Supervisors, controllers and a dedicated HSE department support field execution and escalation.
24/7 · Dakar
Operational availability 24/7, with intervention within 30 minutes across Dakar when the agreed intervention framework applies.
Sector references
Experience alongside recognised organisations.
A selection of organisations illustrating our experience in this operating environment.
AVSF
FAQ
Questions before structuring the FM contract
Is there one point of contact?
Yes, a dedicated Facility Manager can coordinate the agreed scope.
How are issues followed?
They are assigned, tracked to closure and reported when relevant.
Can you operate outside Dakar?
Yes, services can be deployed across Senegal according to contract scope.
Site assessment
Build a Facility Management scope around your actual operations.
Assets, surfaces, operating hours, flows, current suppliers, incidents and priorities: we start from facts before defining the service model.