High standards of cleanliness
Hospitality & public-facing FM
Facility Management for hotels, retail and public-facing sites in Dakar.
Cleaning, HVAC, plumbing, reception and guarding must be coordinated around guest experience and operating hours.
+300
clients
+30
technical experts
+300
cleaning staff
+1 600
security & front-of-house staff
24/7
operational availability
Sector operating model
Hospitality, Retail & Customer-facing Sites
HVAC, plumbing, cleaning and security directly affect the guest experience.
The same FM framework can support hospitality operations across Senegal.
Hotels and public-facing sites require discreet interventions, reliable comfort systems and service frequencies aligned with occupancy.
Vigilus coordinates teams, controls and escalation to keep spaces available and minimise visible disruption.
Operating priorities
✓
HVAC comfort
✓
Clean public areas
✓
Responsive plumbing and maintenance
✓
Discreet interventions
✓
Visitor flow management
Operational challenges
The FM contract must reflect real operating constraints.
The FM scope must reflect how the site is actually used, its assets, flows and service priorities.
Fast handling of technical incidents
Comfort and availability of common areas
Smooth visitor and supplier flows
Recommended FM scope
Services selected for this type of operating environment.
The final scope is defined after assessment; these services represent the most relevant building blocks for the sector.
Facility Management Operations
Integrated Facility Management
Coordinated management of maintenance, cleaning, guarding, reception and general services through one operating point of contact.
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Multi-technical Maintenance
HVAC Maintenance — Heating, Ventilation & Air Conditioning
Preventive and corrective maintenance of heating, ventilation, air-conditioning and air-treatment systems in professional buildings.
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Multi-technical Maintenance
Plumbing & Water Networks
Maintenance of sanitary plumbing and water networks: leak investigation, diagnostics, routine upkeep and corrective interventions.
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Cleaning & Environment
Cleaning & Maintenance
Professional cleaning and routine upkeep based on areas, usage, frequencies and quality levels agreed with the client.
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Front-of-house & Occupant Services
Corporate Reception
Front-of-house reception for visitors and occupants, orientation, flow management and first-level workplace support.
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Guarding & Site Security
Guard & Surveillance
Manned guarding integrated into site operations: presence, checks, patrols, instructions and incident reporting.
Learn more →How it works in practice
Concrete operating situations, not generic promises.
Continuously operating hotel
Plan work around guest experience.
High-traffic public areas
Adjust cleaning to peak flows.
HVAC and plumbing
Prioritise assets that directly affect comfort.
Operating promise
One partner, one Facility Manager, one view of performance.
Dedicated Facility Manager
A single operating contact coordinates the agreed FM scope and action plans.
Reporting & KPIs
Incidents, preventive work, controls and outstanding actions are converted into useful client information.
HSE & supervision
Supervisors, controllers and a dedicated HSE department support field execution and escalation.
24/7 · Dakar
Operational availability 24/7, with intervention within 30 minutes across Dakar when the agreed intervention framework applies.
Sector references
Experience alongside recognised organisations.
A selection of organisations illustrating our experience in this operating environment.
Azalaï Hôtel
Novotel
FAQ
Questions before structuring the FM contract
Can work be planned around operations?
Yes, where tasks are planifiable and site constraints are known.
Can cleaning and maintenance be coordinated?
Yes, under one FM framework.
Can staffing adapt to peaks?
Service frequencies and resources can be aligned with agreed operating patterns.
Site assessment
Build a Facility Management scope around your actual operations.
Assets, surfaces, operating hours, flows, current suppliers, incidents and priorities: we start from facts before defining the service model.