At a glance
For NGOs and institutions, Facility Management should make services reliable, discreet, traceable and easy to review.
Institutional FM requires clear accountability
NGOs and international organisations combine workplace services, visitors, technical needs and often several existing suppliers.
1. Define responsibilities
Clarify the boundaries between maintenance, cleaning, reception, guarding and general services.
2. Centralise requests
One entry point simplifies user experience and makes volumes and response patterns measurable.
3. Coordinate reception and screening
Visitors, suppliers and events require clear shared procedures.
4. Maintain without disruption
HVAC, plumbing and electrical work should follow preventive plans aligned with office activity.
5. Make cleaning measurable
Define zones, frequencies and controls that lead to corrective action.
6. Report clearly
Highlight important incidents, open actions, preventive work and decisions required.
7. Plan continuity
Supervision, replacement and escalation should be defined before service launch.
8. Include HSE and social stability
Training, employment conditions, HSE and occupational health support service continuity.
Vigilus references include AVSF; no specific contract scope is attributed by this statement.